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What this Privacy Notice Covers

  • What information I collect from you, once you become a client, and the lawful bases

  • Why I collect this information

  • Who I might share your information with

  • What I do with your information

  • How long I keep hold of your information

  • How you can access the information I hold about you

 

What Information do I collect from you?

I process the personal data of individuals, which includes:

 

  • Names

  • Addresses

  • Telephone numbers

  • Email addresses

 

I also process sensitive personal data, or ‘special categories’ of data, which includes:

  • Some health details

 

Why do I need to collect and store personal data?

I undertake a number of activities including:

 

  • Provision of counselling

  • Training and supervision

 

In order for me to undertake the above I need to collect personal data from you for either correspondence purposes or detailed service provision, depending on the service you are accessing.

 

I have reviewed the purposes of my processing activities, and selected the most appropriate lawful basis for each activity. I believe that in order to safely and ethically offer this service, I have a legitimate interest to process the data for its relevant purpose, and am satisfied that there is no other reasonable way to achieve that purpose.

 

The basis of my legitimate interest is:

  • My use of your personal information is necessary to carry out a contract or take steps to enter into a contract with you

  • I need to process your personal information to comply with relevant legal or regulatory obligations

 

My aim is not to collect unnecessary data, or store it for longer that its purpose.

 

Who might I share your information with?

If I need to pass sensitive identifiable data on to any third parties I will only do so where there is a service need and once I have obtained your explicit consent. In certain circumstances I will share your information without prior consent if I am legally required to do so, those circumstances are as follows;

 

  • I receive a subpoena, court order or other legal demand for your information.

  • I believe it is necessary to share information in order to investigate, prevent or take action  to safeguard yourself or others, or as otherwise required by law.

 

What do I do with your information?

  • The information that I collect and store relating to you is used to enable me to provide my services to you.

 

How long do I keep hold of your information?

 

Please see the table below for retention periods.

 

How you can access the information I hold about you?

  • You can ask me in writing, verbally or via email. I will record your request to access your data, noting the date and time this was requested.

  • I ask for 28 days to provide access to your data. I might need to remove information from data files relating to your family members / partner before I can share files, unless I have their permission to disclose this to you.

 

How I keep your personal information safe

I take appropriate measures to secure your personal information and protect it against unauthorised or unlawful processing, as well as against its accidental loss, destruction or damage, including:

 

  • Using secured storage to store your personal information in media other than electronic

  • Ensuring my phone and computer are secured with a password / fingerprint access, and all documents are separately allocated additional paswords.

 

How you can contact me

If you have any question or concern on how I collect, handle, store or secure your personal information, me at:

 

JGcounselling@outlook.com

 

Telephone: 07725850635

 

You also have the right to lodge a complaint with the Information

Commissioner’s Office (ICO):

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

 

 

 

 

 

 

 

 

 

Retention Periods

Counselling and therapy notes.

(Process notes are kept separately from client contact details and completed contracts, and are anonymised and coded)

7 years after closure of case or death to cover the time limit for any civil legal actions including contractual claims, unless otherwise requested by a client or next of kin.

 

Supervisee notes and records

(Process notes are kept separately from client contact details and completed contracts, and are anonymised and coded)

 

7 years after closure of case or death to cover the time limit for any civil legal actions including contractual claims, unless otherwise requested by a client or next of kin.

 

Records re; training agreements, potentially including participants’ names and contact details 

 

7 years after closure of case or death to cover the time limit for any civil legal actions including contractual claims, unless otherwise requested by a client or next of kin.

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